Refund and Cancellation Policy

ContentPeter, operated by Peter Balog e.v., 5600 Békéscsaba, Szőlő u. 93/3., Hungary

Effective date: 30 September 2026

Who processes your payment

ContentPeter sells your subscription and any top-up credits. Payments are processed by Stripe. We issue a Hungarian VAT invoice (számla) for every payment, and a correcting invoice for every refund, through our invoicing provider, Billingo.

We make every refund through Stripe, to the original payment method, in the currency you paid in.

Cancelling your subscription

You can cancel at any time. Go to Billing in the app and open the Stripe billing portal.

1. Cancellation takes effect at the end of your current paid period.
2. You keep full access until that date.
3. You are not charged again.
4. We do not automatically refund the unused remainder of a period. If you cancel on day 3 of a monthly period, you keep access for the remaining 27 days rather than receiving a partial refund.
5. You keep your credits until your account is deleted, but you cannot use them without a subscription. Credits are not refunded when you cancel.
6. Please export your data before your access ends. We retain it for 30 days after termination and can restore it on request during that window.

Refunds

14-day first-purchase refund

If you are a new customer and it is not working for you, request a full refund within 14 days of your first payment. We approve these without argument. This applies once, to the first subscription payment on an account.

When we make this refund, your subscription ends and your remaining monthly credits are removed. Top-up credits stay on your account, but you cannot use them without a subscription.

Annual plans

Annual subscriptions are also covered by the 14-day window above. After 14 days, annual plans are non-refundable for the remainder of the term, but you can cancel to prevent renewal at any time.

Changing plan

When you upgrade, you pay only the prorated difference for the rest of the period. Stripe calculates it automatically. You see the exact amount before you confirm.

When you downgrade, the change takes effect at your next renewal, not immediately. You keep the plan you have already paid for until the end of the period. Because of that, a downgrade does not generate a cash refund.

Top-up credits

Top-up credits are non-refundable, including unused ones. They do not expire while your account exists, so you can use them later. This also applies to top-ups bought during the 14-day first-purchase window.

Failed actions

If an AI action fails because of a fault on our side or on a provider’s side, the Platform returns its credits to your balance automatically. You do not need to ask.

Service failure

If the Platform is materially unavailable or broken for an extended period through our fault, and we cannot fix it in a reasonable time, contact us. We will issue a credit or refund proportionate to the disruption.

Duplicate or accidental charges

Refunded in full. Contact us and we will sort it.

What is not refundable

1. Periods already used, beyond the 14-day window.
2. Top-up credits, used or unused.
3. Credits you have used, and monthly credits that expired under the rollover rule.
4. Accounts terminated by us for breach of the Terms of Service at https://contentpeter.com/terms-of-service, including the acceptable use section.
5. Dissatisfaction with AI-generated output that you reviewed, approved and published. Output requires your review before publication, which is what the editorial workspace is for. This also applies to output that our experts prepared on an Expert-Led plan.
6. Loss of access to a third-party channel you connected (LinkedIn, X, your content management system) caused by that provider.

How to request a refund

Email [email protected] with the email address on the account and the invoice number. We reply within 2 business days.

Approved refunds are returned to the original payment method. Your bank typically posts it within 5 to 10 business days. The exact timing is set by your bank, not by us.

Chargebacks

If something is wrong, please contact us first. We will almost certainly just fix it. Raising a chargeback before contacting us costs us fees and results in immediate account suspension while the dispute is investigated.

Questions

[email protected]
Peter Balog e.v., 5600 Békéscsaba, Szőlő u. 93/3., Hungary